Expert Locksmith
At Expert Locksmith, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and communication channels. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, billing address, and payment details when you contact us or request locksmith services.
- Service Information: Job location, service type (residential, commercial, auto, emergency), and notes relevant to completing your request.
- Website Data: Information such as your IP address, browser type, pages visited, and referral source collected through cookies and analytics tools.
- Communication Data: Records of calls, texts, emails, or form submissions with our team, including call tracking numbers.
2. How We Use Your Information
Your information may be used for:
- Scheduling and delivering locksmith services.
- Processing payments and providing invoices/receipts.
- Communicating with you about your service request, updates, or follow-ups.
- Improving our website, services, and customer experience.
- Legal compliance and fraud prevention.
We do not sell or rent your personal information to third parties.
3. Sharing of Information
We only share your information in limited circumstances:
- With technicians or subcontractors to complete your requested service.
- With payment processors to securely process transactions.
- When required by law, court order, or to protect our legal rights.
- With trusted third-party providers for hosting, analytics, or advertising (all data is anonymized when possible).
4. Cookies & Tracking Technologies
Our website may use cookies and third-party analytics tools (such as Google Analytics) to monitor website traffic, improve SEO performance, and enhance user experience. You can disable cookies in your browser, but some website features may not function properly.
5. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. While no method of transmission over the internet is 100% secure, we strive to use industry best practices to safeguard your data.
6. Your Privacy Rights
Depending on your location, you may have rights under data protection laws (such as GDPR or CCPA), including:
- The right to access the personal data we hold about you.
- The right to request corrections or updates.
- The right to request deletion of your data, where applicable.
- The right to opt-out of marketing communications.
To exercise these rights, contact us at expertlocksmith12@gmail.com.
7. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date: March 1, 2025
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Expert Locksmith
153 Chestnut St #2, Waltham, MA 02453
📞 (617) 297-6225
✉️ expertlocksmith12@gmail.com